Welcome to Fahrenheit 451 Fire and Security. We are now part of the Chubb Edwards family.
403-256-6622 | email@example.com
A Personal Message from Randy Brown of Fahrenheit 451
As most of you know by now, we have sold the operations of Fahrenheit 451 to Chubb Edwards as of July 7th, 2015. I am sending this letter so that you know exactly what is going on.
First of all, we want to thank each and everyone of you for your support in the past. It your support that has allowed us to build a successful business that has attracted the interest of a reputable company like Chubb Edwards and its United Technologies Corporation parent.
Second, we know that some of you may be concerned about changes to the service going forward. Part of the reason that ChubbEdwards acquired us is that they recognized that we had built a loyal client base by differentiating ourselves with exceptional customer service. As a result, Chubb Edwards has been very diligent in considering of all the criteria that have made us successful in this line of business. Below are some of the important events that have transpired thus far.
Same Great Employees
The majority of the Fahrenheit 451 staff have been retained by Chubb Edwards. They have treated all of our employees with dignity and respect. On the day of ownership change the Vice-President for Canada (Wayne Mills) came out and made 3 presentations to the employees welcoming them in to the UTC family. He even stayed until 5:30pm to give the presentation to one employee who was committed to a complex installation on that day.
Same Convenient Contact Details
Even after our offices merged on August 21st, you can still reach your friendly Fahrenheit 451 staff members at the same number you have always called, 403-256-6622. Our firstname.lastname@example.org and email@example.com email addresses will continue to be active as well.
Same Great Service
The Fahrenheit 451 technicians are still available for your inspections and service calls and will continue to be as we integrate offices with Chubb Edwards.
More Service Availability
The Chubb Edwards office has restructured their scheduling to ensure at least one of their technicians is available for same day service calls. With two flexible technicians, we can respond to emergency service calls much faster than in the past.
No Service Call Left Behind
ChubbEdwards was so impressed by our dispatch software that they are adopting it for their Calgary operations. If successful, this approach will be deployed across Canada.
Lock In Your Maintenance Agreement Pricing Now
Even though Chubb Edwards’ nominal service rates may be higher than those of Fahrenheit 451, they have honoured all of our quotes and service rates to date. I will be with Chubb Edwards until at least January 7th and have been given the opportunity to issue Preventative Maintenance Agreements. These agreements can lock in your inspection prices for one to five years depending on your preference.
If you are interested in looking at that option, please contact Randy Brown at firstname.lastname@example.org or 403-312-3473.
Again, we sincerely thank you for your past support and hope that you will continue to support the new operation. If you have any concerns at all, please let us know and we will be sure to get them to the appropriate people. We are committed to keeping Calgary safe and secure.
Owner of Fahrenheit 451